FAQs

• What are the Metro's hours of operation?

  The Metro will run from 6am to 11pm Saturday thru Thursday and from 2pm to midnight on Fridays.

• How often will the Metro trains run?

  The shortest waiting times (during rush hour) will be 3 minutes and 45 seconds. The longest wait will be 7 minutes.

• Will there be different classes on the Metro?

  Each five car train will have one section dedicated to Gold class tickets holders. Gold class has wide leather seats and more exansive views of the city. There will also be a compartment exclusively for women and children featuring extra space for strollers.

• What will it cost to ride the Metro?

  The Dubai Metro is one of the least expensive mass transit systems in the world. Standard Dubai Metro ticket prices for adults will range from AED 2.00 for a short journey to AED 6.50 for a long journey.

  Discounted tickets will be available for students and the elderly. There will also be special 30 day commuter passes as well as more expensive VIP tickets for those who wish to ride in designated cabins.

• Is there a special fare for children?

  Children under the age of five can ride for free.

• What are Nol cards?

  Nol is a Farsi and Arabic word meaning "fare" or "transport cost." The Nol cards are an automated payment method for passengers to enter and exit the metro stations. They can also be used on RTA buses.

  The rechargeable cards must be swiped across machines to gain entry to Metro trains, as well as again upon exit to calculate the cost of the trip, which will be deducted automatically from the cards.

  There are four different types of NoI cards :

  • Red one time use paper tickets
  • Blue e-cards for Students and Senior Citizens
  • Silver e-cards for regular metro commuters
  • Gold e-cards for VIP travelers who wish to sit in designated cabins

  The cards can be purchased and recharged at Dubai Metro station Ticket Booths and Ticket Vending Machines, Dubai Bus Stations, RTA Customer Service Centers, and RTA authorized sales agents.

• What are the Nol Card prices?

  Dubai Metro tickets, prices, and fares - all prices in AED

  Type of ticket/travel distance	Nol card	All zones	< 3km	1 zone	2 zones	3 zones	4 zones	5 zones
  Standard adult ticket price	Red		2.00	2.50	4.50	6.50	6.50	6.50
  Pre-paid standard adult fare	Silver		1.80	2.30	4.10	5.80	5.80	5.80
  Students (registered with Blue Nol card)	Blue		0.90	1.15	2.05	2.90	2.90	2.90
  Senior citizens (registered)	Blue		0.90	1.15	2.05	2.90	2.90	2.90
  Gold Class ticket			4.00	5.00	9.00	13.00	13.00	13.00
  Gold Class pre-paid	Gold		3.60	4.60	8.20	11.60	11.60	11.60
  One day ticket valid all zones	Any	14.00
  30 day pass standard	Silver	270.00	100.00	100.00	180.00	270.00	270.00	270.00
  30 day pass students	Blue	170.00
  30 day pass senior citizens	Blue	200.00

  Silver and Gold Nol card holders can buy standard class pre-paid tickets (pre-paid refers to charging the Nol card since the actual ticket price is not deducted until the end of the journey), and one or thirty day passes for standard class. Gold Class one and thirty day passes not available, or prices not available.

• How many passengers can ride in each train?

  Each five-car train can carry up to 897 passengers.

• What are the Metro's peak service hours?

  On weekdays the peak hours are: 6.30-8.30am, 12.30-2pm and 5.30-9pm

• How many people are expected to ride the Metro every day?

  It is estimated that 74,000 passengers will use the Metro daily.

• Will food or drinks be served on the train?

  No eating and drinking is allowed on board the trains, however there will be convenience stores and other retail outlets in the stations that will be selling food and beverages.

• Are there any designated smoking areas in the Metro trains or stations?

  Smoking is not allowed anywhere in the Metro facilities.

• Can I bring my luggage on board the train?

  Due to space restrictions, it is recommended that you only bring hand baggage on the train, especially during peak hours.

• Are the stations and trains airconditioned?

  All of the Metro stations, trains and pedestrian walkways are fully air-conditioned.

• How many Metro lines are there?

  There are 4 confirmed Dubai Metro Lines which will be launching at different stages

  • The Red Line to be launched on September 9, 2009, consists of 29 stations and runs from Rashidiya to Jebel Ali, past Dubai Airport (stations at both T1 and T3), to Union Square interchange in Deira, under Dubai Creek to the Burjuman Center in Bur Dubai, then above ground along Sheikh Zayed Road.
  • The Green Line which launches in March 2010 will run from Al Ghusais in Deira to Al Ras then under Dubai Creek to the Burjuman Center and continues above ground through Dubai Healthcare City to Al Jadaf.
  • The Purple Line, to be completed in 2012,  is an express service along Al Khail Road connecting Dubai International Airport and Al Maktoum International Airport in Jebel Ali.
  • The Blue Line, which is still in planning stages,  will  run along Sheikh Zayed Road, connecting Dubai and Jebel Ali Airports.

• How many buses will connect to the Metro?

  Nearly 800 buses will be used to transport passengers from the different Metro stations to their destinations. In June, the RTA purchased 518 new Citea buses specifically for Metro feeder routes.

• What does the letter F mean on the bus?

  All Metro feeder buses can be identified by the letter ‘F’ followed by the
 bus number. 

• How safe is the Metro?

  Stations and trains will be patrolled 24/7 by Metro Security personnel as well as dedicated Dubai Police. All stations and trains are also equipped with state-of-the-art cameras , Emergency Call Points (ECP), intrusion alarm systems and smart card operated access control system.            

• What happens if I have a health emergency on the Metro?

  Each station has trained staff ready to respond to any situation that requires first aid.

• Where can I pray while using the Metro?

  Due to the size restrictions of trains and stations, there are no public prayer rooms available in the Metro facilities.