First day of the Metro

This morning the Metro had its first customers.

Shoppers could disembark at Mall of Emirates station or make their way to work via the Finance Centre station. That's what the Metro really is about, making it easier for you and me to swap our cars for the Metro for those day to day travels.

From the start there were troubles as some passengers missed their trains due to ticketing machines breaking down at the Mall of the Emirates station. But overall most passengers feedback say the Metro ride was very smooth, trains were spacious and comfortable.

Dubai does have a huge advantage, it learned what to do and what not to do from other mass transport systems around the world and adapted it to their requirements. Its proven so popular that Abu Dhabi has announced their own Metro system as part of their 2030 plan, which will be even tougher to build than Dubai's Metro as Abu Dhabi space is quite congested so the space needed for doing Metro Dubai style will be difficult.

Keeping the spotlight on Dubai Metro, here's looking forward to future launches of Metro stations scheduled to open in February 2010. 


  1. Posted by  Bruce on September 18, 2009 | 8:49 AM Login to flag
    To 1st commentator, Sanjeev... this is one case where you shouldn't let your 1st impression be the last. It's a new, complex system. Give it time. Of course things could have been managed better from the outset, but let's give it some credit as well.

    It's a highly modern system, built in an incredibly short time relying on the combined efforts of people from every cultural background. When Dubai builds these things they have to scout talent from all over the world, meaning the design and build process itself will be incredibly complex. But they have succeeded.

    I've ridden it more than a dozen times now and my estimation is that it is excellent, but with still some glitches.
  2. Posted by  sanjeev joshi on September 12, 2009 | 5:01 PM Login to flag
    I traveled in Dubai metro yesterday(12.09.09) from Nakheel Harbour Towers station. It was one of the most pathetic and horrible experience i had in my life. Before this, i have traveled in Delhi Metro in India and i was having the opinion that Delhi Metro would have been the train with the lowest category in world. But after traveling in Dubai metro i came to know that Dubai Metro is the worst Metro i have ever traveled. There is a lot of work which need to be done by the Dubai Metro Management, otherwise the whole purpose of starting Dubai Metro will be defeated. Even the Bus Services in Dubai are far much better than Dubai Metro. Pls find below my point wise experience in Dubai Metro along with the suggestions to improve it:

    1. There are long queues in the Metro Stations; it took me approximately 01 hour to take the tickets. The complete Metro staff was looking confused that how to handle this much of peoples.(However they were trying their best). Suggestions: Some automated ticketing process should also be included along with the manual process so as to avoid the chaos at station.
    2. The doors on entry/exit gates to Metro stations are not proper. Sometimes it suddenly gets blocked while the passenger is trying to pass on. It may hurt the passengers. Suggestions: This needs to be rectified immediately.
    3. In every station the train stopped approximately for more than 20minutes. Even at one station it stood for more than 30 minutes. It tested the patience of many people and ultimately most of the people including me get down from the train without reaching the final destination. I ultimately took the taxi from outside the station(Financial Centre)and went to my desination(Mall Of Emirates). It spoiled my complete weekend. Suggestion: The train should not stop any station for more than 5 minutes.
    4. Even the train was Jam packed with passengers still it used to stop at every station for more than 20 minutes. I don’t know why as nobody was able to enter the train and no one was getting out of the train still it was standing for more that 20 minutes. Suggestions: The frequency of the trains should be increased and it should not stop at any station for more that 5 minutes so as to avoid Jam Packed situation in the train and rush in the metro stations.

    I wish the Metro Management should overcome the above problems as early as possible or else they will lost a major chunk of their customers and hence the purpose of metro train i.e to reach the destination well on time, to enable the commuters to leave their cars and to travel in the metro train so as to allow less traffic on the roads etc will be defeated.

    Remember, first impression is the last impression.

    Thanks & Regards,

    Sanjeev Joshi
  3. Posted by  Raminator on September 11, 2009 | 4:47 PM Login to flag
    I took the Metro ride from financial centre to union square station - going to union square there werent any delays only took 10 mins but coming back it took half an hour because of trains not working
    buts its only the first day and its normal to have these kinds of issues any mass public transport system will have it
  4. Posted by  Groovy Dee on September 11, 2009 | 9:41 AM Login to flag
    Totally agree. There will always be teething troubles with any major initiative such as the metro. Things can only get better. Now only if they had free wifi....
  5. Posted by  Kolonel Williams on September 11, 2009 | 7:19 AM Login to flag
    Yesterday in Gulf News, an article was published around noon stating that one of the trains had a technical problem, passengers on that train got stuck for two hours... Let's not look on the negative side. It is the FIRST day, it could only get better from there. I'm excited to try out the metro from Burjuman to Mall of Emirates!

Author Info

Raminator Posted by Raminator on September 10, 2009 | 4:05 PM